I will always remember an inspiring speech by Darrell, a CEO that I was coaching. The occasion was a ‘town hall’ for employees just after it was announced that he would be moving on to new pastures.
“Make mistakes”, he said.
“Just don’t let your mistakes be bigger than mine”
It is not often we hear a leader encourage his team to make mistakes, but Darrell knew that making mistakes was part of the business and that you should limit the size of your mistakes. Darrell’s leadership had created a culture of creativity and customer service, and many people openly wept on his last day.
A critical test for any leader is how they effectively manage employee mistakes. Mistakes are inevitable but your response to them will determine whether you enhance productivity and employee engagement or destroy moral.
A simple maxim for mistakes would be –
“Be tough on standards, be tender on people.”
Before I discuss how to implement this...
When a team underperforms or experiences failure, who is to blame, the team or the manager?
In sport, sacking the manager is a public answer to this question, but what about in business?
The question assumes full responsibility for failure on either the team or the manager, but what other factors should we consider?
You will have likely experienced working in a team or a group and been frustrated with either the team-lead (manager) or fellow team members. I know I have. Recently I found myself being ‘triggered’ by the behaviors of a group I belong to. The group is a global collective of coaches and consultants who contribute articles to an online magazine. The metrics are simple, provide relevant, well-written content by the 15th of the month so that the magazine can be produced and released at the beginning of the following month. What could go wrong?
Last month, I received an email from the team lead thanking me for my article and letting me know that the...
In a Harvard Business Review study of 20,000 employees, 54% claimed that they don’t get respect from their leaders. Respect has shown to improve employee trust and safety and effect a 92% increase in focus and priority. The obvious conclusion, therefore, is to instruct managers and leaders to be more respectful, but what if this conclusion is wrong?
If you are honest with yourself, do you respect someone who does not deserve respect? Are you able to respect someone who does not respect themselves?
The verb respect means to admire someone (or something) because of their abilities, qualities, or achievements. It can also mean having due regard for their feelings, wishes, or rights.
In my work on self-leadership, and through over 20-years of coaching, I can share that most people struggle to respect their own abilities, feelings, or rights. And how can you expect respect if you do not respect yourself!
Recently I was coaching...