Managing Performance

"Management is doing things right; leadership is doing the right things."
- Peter F. Drucker

Performance Management or Managing Performance is one of the most important part of any supervisors role and yet most managers hate doing it. The simple reason for this that most managers view managing performance as the annual performance review; and most have little or no training in how to conduct a review and even less understanding of the principles of people leadership that underpin managing performance.

Technical or professional supervisors/managers are often the most challenged in managing performance; this is because they have often been promoted for their technical competence and have not yet realised the importance of developing people. This is the classic leadership pipeline conundrum, but one that can be easily overcome with the right training and corporate culture.

Managing Performance is essentially transactional leadership. Transactional leadership comprises of:

1. Set Goals - create specific, measurable, achievable targets that focus effort in line with the corporate vision.
2. Monitor Performance - make sure goals are achieved by providing regular performance reviews, either in a structured or fluid fashion.
3. Provide Feedback - let their people know how they are doing relevant to the target/benchmark. Good feedback must be understood, believed and accepted.
4. Develop Careers - By demonstrating genuine interest in their subordinates needs, interests and desires. Being able to connect individual aspirations with the needs of the organisation.

The Managing Performance Program

This program teaches the mindset and value of engaging and developing people. Topics covered include:

• Principles of People Management
• Blind spots and the Johari Window
• Understanding competencies
• Generational differences in Performance Management
• The dark side of performance reviews
• Engagement and employee needs
• The Pygmalion/Rosenthal effect on performance
• The art and science of giving feedback
• Establishing behavioural benchmarks
• Creating an execution culture
• Common appraisal errors
• Setting effective targets
• Performance management conversations
• Managing challenging conversations
• Career planning

The Managing Performance program is highly interactive with many role plays and relevant case studies.

Managing Performance will be customised to the organisations current performance review process or we can assist in the implementation of one. This program can form the foundation of, or be combined with Leadership for Managers or Leading High Performance Teams.

Contact us now to learn more about Managing Performance..

We are based in Singapore but conduct programmes for our clients in Australia, Malaysia, Indonesia, Thailand, India and the Middle East and Worldwide.