Business Communication Skills
"Speech has allowed the communication of ideas, enabling human beings to work together to build the impossible." - Stephen Hawking
Communication Skills at Work
Business communication is any communication used to build partnerships, intellectual resources, to promote an idea, a product, service, or an organisation – with the objective of creating value for your business.
Business communication includes internal communication such as; interpersonal communication, written communication, conflict management as well as external communication such as presentations, sales, negotiation, customer service and even handling the media. In fact business communication is any form of communication you do at work.
Whether you work in a small team or large organisation your business communication skills are a critical factor to your leadership and success.
Self Leadership International is a world class provider of training, coaching and consulting for business communication skills that work.
Business Communication Skills include:
- Communication Skills - the interpersonal ability to establish trust and understanding by effectively listening and asking questions
- Conflict Management - the ability to listen to each parties needs and communicate assertively
- Writing Skills - the ability to communicate using the written word
- Presentation Skills - the ablility to communicate an idea to one or many
- Influence Skills - the ability to affect mindsets and promote behaviours
- Negotiation Skills - the ability to create Win/Win solutions
- Selling Skills - the ability to identify and communicate how your product/service adds value to your client
- Customer Service Skills - the ability to positively manage your customers experience
- Media Skills - the ability to manage your brand in good and challenging times
Business Communication and Leadership
To excel at any of these business communication skills also requires the appropriate mindset or attitude - which is why our training, coaching and consulting works to close the knowing-doing gap between mind and behaviour. With strong business communication skills you will be able to demonstrate true leadership.
Check out our list of Business Communication programs/workshops or contact us to discuss how we can support you to take your business communication to the next level.
We are based in Singapore but conduct programmes for our clients in Australia, Malaysia, Indonesia, Thailand, India and the Middle East.