Creating Win Win rather than Conflict

Avoiding conflict is not only impossible but undesirable. Because conflict is inevitable, the effective leader needs to embrace conflict and create an environment where differences can be discussed and a win-win outcome created.

To acheieve this requires a high level of emotional intelligence as well as excellent communication skills. For this reason we often recommend that this workshop be taken as a follow up module to our other leadership programs.

Who should attend?

Anybody who has people reporting to them particularly managers with less than five years experience.

Conflict Management Workshop Content

Understanding Conflict
We explore what causes conflict and its destructive outcomes when handled poorly.
We build awareness of the levels of conflict and how it can be constructive.

The Win/Win Approach
Students are introduced to the possibility of win/win rather than fight or flight. Through examples and exercises the find that there is something better than compromise, flow.

Valuing Differences
Previously we identified communication preferences of VAKAd and chunk size. In this exercise we look at how people respond emotionally using the DISC profile.

Listening
We revistit listening from a non-judgement perspective and identify empathy blockers. We also rehearse how to listen when under attack.

Designing Options
Finally we look at tool for solving conflict, these include tools for clarifying the situation, for generating solutions and tools for negotiating the solution.

In addition we cover:

• State management
• Precision questions
• Perceptual positions
• Different communication styles
• Listening
• Emotional awareness
• Creating win-win outcomes

This workshop is is designed to be delivered in-house, please contact us for details.